Privacy Policy

Who We Are

Crystolia is a food-oil brand that presents its canola and sunflower oil products to businesses and private customers. This website is used to share product information and to receive inquiries.

If you have questions about this policy or your personal data, you can contact us through the contact form on this website or using the details in the “Contact” section below.

Information We Collect

We only collect the information you choose to provide through our contact / inquiry form. This typically includes your name and phone number and, where you choose to provide them, your email address, business name, requested product or quantity, and any message you write.

We do not require you to create an account, and we do not knowingly collect special categories of personal data through this website.

Why We Use Your Information

We use the details you submit solely to respond to your inquiry — for example, to answer questions, provide product information, or prepare a quote.

Our legal basis is our legitimate interest in responding to business inquiries and, where applicable, the consent you give by choosing to submit the form.

How Your Inquiry Is Handled

When you submit the contact form, the information is sent to our own systems (a first-party endpoint, /api/leads) so our team can follow up. We do not sell your information and we do not use it for advertising.

If you choose to contact us through the WhatsApp link on the site, that conversation takes place on WhatsApp and is also subject to WhatsApp’s own privacy policy.

Cookies

This website uses a single first-party functional cookie, cl_loc, which remembers your chosen language so your choice is not overridden. It is set only after you actively select a language, uses SameSite=Lax, and lasts about one year.

We do not use analytics or marketing cookies today. For full details, please see our Cookie Policy.

Third Parties

We do not embed third-party advertising or analytics trackers on this website. We rely on standard hosting and infrastructure providers to operate the site and to receive form submissions, and these providers process data only on our behalf.

WhatsApp is involved only if you choose to start a chat using the link we provide.

Data Retention

We keep the information from your inquiry only for as long as needed to handle your request and for a reasonable period afterwards, or as required by applicable law, after which it is deleted or anonymized.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, restrict or object to the processing of your personal data, and the right to data portability. Residents of the EU/EEA have these rights under the GDPR; residents of Israel have rights under the Protection of Privacy Law.

To exercise any of these rights, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

Contact

You can reach us through the contact form on this website, or by email at privacy@crystolia.com.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last revised, and material changes will be reflected on this page.